Here are 5 steps you can take on today to keep your business on track during the Covid-19 outbreak…

How to WORK from Home: with examples in the real estate, law, restaurant, retail store and service industry.

1- Keep yourself safe and informed. We love Twitter WHO: https://www.facebook.com/WHO/ BC Health Facebook https://www.facebook.com/BCProvincial… Stay up to date by following credible, official sources like the World Health Organization (WHO) and your local government health department so you can respond quickly to changes that could affect you or your customers.

Follow WHO on Facebook or Instagram 2- Stay in touch with your customers. DO a video!

Show up and be open about what you are doing and how you will conduct business.

SHOW UP! SEND A NEWSLETTER WITH YOUR VIDEO. CONNECT WITH YOUR AUDIENCE.

Proactively share important information with your customers using email, your website, Facebook Page, Instagram Business Profile, or however you typically connect. Remember that you can pin important posts to the top of your Facebook Page for quick viewing.

You might include information about the measures you’re taking to make your premises or products safe, or how you will handle customer inquiries if there are expected shipping delays. 3- Try hosting online events.

THIS IS THE TIME TO TRY ALL THE TECHNOLOGY YOU HAVE BEEN THINKING ABOUT USING OR IMPLEMENTING.

In case you need to postpone or cancel any planned events as a result of the outbreak, try hosting a webinar or organize live sessions on social channels such as Facebook or Instagram. We love ZOOM and GoToMeeting for live screen share and webinars as well as Facebook, Instagram and YouTube Live.

Remember that you will need: Good internet Good lighting, & sound. 4- Prepare a customer service plan. USE TWITTER, MESSENGER, INSTAGRAM DM’S 🔥How to check messages on Instagram: https://youtu.be/8n8NTt_OjCQ

 In order to be responsive and transparent with your customers during this challenging moment, prepare for incoming questions and requests. Consider drafting templated responses for your emails or set up instant-reply messages with information you expect your customers will be looking for.

Connect with your customers for free in real-time using Instagram Direct Messages, Messenger or setting up a WhatsApp Business profile.

5- Provide a list of frequently asked questions (FAQs). Prepare a list of responses for questions your customers are likely to ask and provide as much detail and reassurance as possible in your answers.

Here is an example of what an FAQ could look like: Q: Can I cancel my order (travel tickets / educational programs/gym memberships)?

A: Of course we will cancel your order / reschedule or cancel your trip / pause your membership on request. Once your order is cancelled, the spend amount from your original purchase will be refunded to your account. We look forward to doing business with you again soon.

 

A quick note about Social Chats. Social Chats is a live show that we put together to help small businesses learn from great people who stand out in their industry.

What our guests are doing works well with social media and we hope you this will keep you educated and inspired!

Thank you for joining us live today or watching this replay of Social Chats.

*Please note that these are tips and takeaways from an episode of Social Chats that was originally recorded on Facebook Live on March 13th, 2020.

What does Live mean? LIVE means our viewers were able to get involved while our guest was in the studio, and ask questions. You can watch the replay on our Facebook Page, ask questions in the comment field and we will make sure to answer them in a timely manner.

Heather & Catherine